Shipping and Returns
Contactless Free Domestic Delivery:
Enkay is pleased to offer complimentary shipping on all orders in the contiguous United States.
Currently, we do not offer free shipping to Alaska, Hawaii and Puerto Rico. For Alaska, Hawaii and Puerto Rico shipping costs will vary depending on the size and weight of your order, and the best way to determine shipping costs would be to add the items to your cart and our system will automatically estimate the shipping costs based on destination.
We currently do not offer international shipping.
White Glove Shipping:
We offer the option of white glove delivery on all of our 9x12 and 10x14 rugs. Our delivery partner will text/email you once your rug is ready to ship and you can choose your delivery day/time. They will confirm your appointment 30 minutes before arrival. A team will arrive, unpack your rug, place it in your room of choice, set it up according to your wishes, and remove all left-over packaging. Our delivery partners are following local guidelines on safe delivery practices. PLEASE NOTE: Our carriers CANNOT remove furniture of any kind. The chosen area must be clear prior to their arrival.
Domestic Shipping Times:
We ship all orders from our warehouse in Acworth, GA. All in stock orders are generally processed within 14 days. Please note we are currently sending items as they are available to ship. With this in mind, you may receive part of your order within 14 days and the rest will arrive as soon as it becomes available. If you would like us to ship your order complete, please send us an email at email@example.com and we can arrange this for you.
Once shipped, your order should arrive within 2-7 business days if you reside within the contiguous US. Shipping times will vary depending on your state.
Alaska, Hawaii, and Puerto Rico orders may take up to 10 business days to arrive.
Posted shipping dates are estimates and backorders may be shipped up to 6 weeks after the posted date. Backorders are charged when your order is placed but may be canceled at any time prior to shipping for a full refund.
We make one of a kind, beautiful products and fully stand behind their quality. However, if you need to make a return, we offer a 30-day return policy from the date you receive your order. The item must be returned in its original condition and packaging (or equivalent packaging). PLEASE NOTE: All custom rugs are final sale.
Once we process your return, we’ll issue your refund. You will receive a refund less one of these restocking fees:
- $0 if your return includes only pillows, poufs, swatches, etc.
- $50 if your return includes one or more oversized item (e.g. rug, ottoman, etc.)
To Initiate a Return:
- Please send us an email at firstname.lastname@example.org with your order number and reason for return along with any photos that can be included.
- For white glove returns, we will coordinate the best date and time for a carrier to pick up the rug from your home.
- Please note that the carrier will come to your home and pack up the rug for you.
- For economy returns, we will email you a shipping label.
- Please print and attach the label to the original packaging and drop it off at your local carrier store that is mentioned on the label.
- Once the returned shipment is received and inspected at ENKAY, a refund, minus a restocking fee, if applicable, will be issued to your original form of payment. For restocking fees refer to the above chart.
If you are returning a rug from Hawaii, Alaska or Puerto Rico:
Please note that shipping costs associated with returning items outside of the contiguous US are the responsibility of the customer.
- Please reach out to email@example.com so we can provide the return shipping address and further instructions.
For hygienic reasons we cannot accept returns on unsealed rug pads, pillow inserts or throws, unless there is a product defect.
Cancellations are not guaranteed. In-stock items are shipped quickly after order placement and typically ship before they can be cancelled.
All cancellation requests must be submitted in writing to firstname.lastname@example.org. A cancellation is confirmed only when ENKAY responds and confirms that the order has been cancelled. If a cancellation request is made after shipment of an order, the cancellation will be treated as a return. Please refer to the steps above to initiate a return.
Should you have any questions, or need additional help, please contact our Customer Experience team. You can also reach us by email at email@example.com or by phone M-F 9am – 5pm EST at 888-77-ENKAY.